Question 1

What does Frontier actually do?

Accepted Answer

We set up automation systems that handle the repetitive work in your business — capturing missed calls and web leads, following up until they book, chasing overdue invoices, requesting reviews, and giving you a daily snapshot of your numbers. You pick the systems you need and we build and run them for you.

Question 2

What can you automate for my business?

Accepted Answer

Common ones: instant missed-call text-back and web-lead response, automated quote and appointment follow-up, review requests after a job, invoice and payment reminders, new-customer intake, and a daily brief of your calls, jobs, and revenue. Most service businesses start with lead capture and follow-up, then add from there.

Question 3

Do I have to replace my staff or the software I already use?

Accepted Answer

No. Frontier works alongside your team and your existing tools — it takes the repetitive load off people so they can focus on the work only they can do. Nothing gets ripped out.

Question 4

Will it work with my current CRM, calendar, and phone?

Accepted Answer

In most cases, yes. We connect to common phone systems, calendars, CRMs, and accounting tools — or we can provide what you're missing. We confirm the specifics during onboarding.

Question 5

Does the AI phone assistant sound like a robot?

Accepted Answer

No. If you add the Phone Assistant, it uses a natural, human-sounding voice — professional and friendly. It covers after-hours and overflow calls, captures details, books appointments, and escalates anything urgent to your team.

Question 6

How long does setup take?

Accepted Answer

It depends on which systems you choose and any integrations or approvals involved. We confirm your expected go-live date during onboarding and handle the build and configuration for you.

Question 7

What does it cost?

Accepted Answer

Plans start at $199 setup plus $49/month, month-to-month. You choose the systems and tier that fit — we'll recommend the right starting point from your free automation plan or assessment, with no pressure.

Question 8

Is there a contract?

Accepted Answer

No long-term contract. Everything is month-to-month, and you can cancel anytime.

Question 9

I already have an office manager or answering service. Do I still need this?

Accepted Answer

Keep them. Automation catches what people can't — the second call that comes in while someone's already busy, after-hours and weekend leads, the follow-ups that slip, the invoices nobody chased. Most businesses run it as a layer on top of their team, not a replacement.

Question 10

Is my customers' data secure?

Accepted Answer

Yes. Information is encrypted, kept private, and never sold. Your customers' data stays protected.

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