Industry Package
Turn every maintenance text into an organized work order.
Property managers field a constant stream of tenant requests, vendor coordination, lease deadlines, and owner reporting — most of it repetitive, time-sensitive, and easy to lose track of across multiple properties. Frontier packages the intake, dispatch, and reporting automation built for that volume, distinct from our Real Estate suite, which is built for sales-side agents.
Hear it answer a call →Common Problems
- ×Tenant inquiries come in through every channel and get lost between them
- ×Maintenance requests arrive as vague texts with no structure
- ×Emergency maintenance issues aren't escalated fast enough
- ×Lease renewals are tracked from memory or a spreadsheet
- ×Move-in and move-out coordination is handled ad hoc
- ×Inspections aren't scheduled consistently
- ×Vendor dispatch depends on someone remembering to call around
- ×Tenants repeatedly ask for maintenance status updates
- ×Required tenant documents are chased manually
- ×Insurance documentation isn't tracked systematically
- ×Work orders stall without follow-up
- ×Owners want reporting that takes hours to assemble by hand
Core Systems We Configure
- Frontier Smart Inbox — Your email, sorted before you open it.
- Frontier Smart Intake — Turn a new customer into a complete file, automatically.
- Frontier Phone Assistant — Coverage for the calls your team can't get to.
- Frontier Schedule Recovery — Every cancellation gets refilled before it costs you the day.
- Frontier Field Assistant — The office work of field service, handled automatically.
- Frontier Lead Recovery — No lead goes cold because you were busy.
- Frontier Document Processor — Stop typing data off PDFs.
- Frontier Morning Brief — Your whole business, in one message, every morning.
Built For
Industry Add-Ons
Specialized modules that extend the core systems above for this trade. Available modules depend on your Frontier package, software integrations, and business workflow.
Tenant Inquiry Routing
Routes tenant inquiries from every channel to the right person or workflow.
Maintenance Request Intake
Collects property, unit, problem type, urgency, photos, and access permission for every maintenance request.
Emergency Maintenance Escalation
Routes urgent maintenance issues straight to on-call staff or a vendor.
Lease Renewal Reminder Workflows
Sends staged reminders to tenants and staff as a lease renewal date approaches.
Move-In Workflow
Tracks the full move-in checklist — documents, inspection, keys, and welcome communication.
Move-Out Workflow
Tracks the full move-out checklist — notice, inspection scheduling, and next-listing handoff.
Inspection Scheduling
Schedules routine, move-in, and move-out inspections automatically.
Vendor Dispatch
Coordinates vendor assignment for maintenance work orders based on issue type and availability.
Maintenance Status Updates
Keeps tenants updated on the status of their maintenance request without them calling in.
Tenant Document Requests
Requests and tracks required tenant documents — applications, ID, proof of insurance.
Insurance Document Tracking
Tracks tenant and vendor proof-of-insurance documents and flags expirations.
Work Order Follow-Up
Follows up on stalled work orders so nothing sits open indefinitely.
Owner Reporting
Assembles a regular owner report from occupancy, maintenance, and financial data your systems already track.
Example Workflows
- 1A tenant texts about a leaking faucet — Maintenance Request Intake asks structured questions (property, unit, urgency, photos, access) before it ever reaches a human
- 2The issue is flagged urgent — Emergency Maintenance Escalation routes it straight to on-call staff or a vendor
- 3A lease hits 60 days to renewal — the tenant and the property manager both get a reminder
- 4A move-out is scheduled — the move-out workflow triggers inspection scheduling and the next listing's move-in workflow
- 5Month-end arrives — an owner report assembles itself instead of taking an afternoon
Live Dashboard
- • Open maintenance requests
- • Emergency requests
- • Work orders awaiting vendor
- • Lease renewals approaching
- • Move-ins scheduled
- • Move-outs scheduled
- • Inspections due
- • Vendor response times
- • Outstanding balances (where connected systems permit)
Powered by Frontier Morning Brief's live dashboard delivery mode.
Connects With
- Property management software
- CRM systems
- Calendars
- QuickBooks
- Stripe
- Vendor/maintenance dispatch platforms
- SMS/messaging platforms
- Cloud document storage
Available integrations depend on the software your business currently uses and the complexity of the workflow — confirmed during your Automation Assessment, never assumed.
Recommended Frontier Package
Most Property Management Automation Suite customers start at Growth – Professional, depending on volume and integration complexity — the Automation Assessment confirms the right fit.
Human Review & Escalation
Frontier does not provide legal advice and does not make tenancy, lease, or eviction-related decisions. It organizes requests, routes communication, and reminds staff of deadlines — every decision affecting a tenant's lease or occupancy is made by your team and, where appropriate, legal counsel.
Frequently Asked Questions
Does this make decisions about tenants or leases?
No. It routes requests, sends reminders, and organizes information — every tenancy, lease, and legal decision is made by your team.
How are emergencies handled?
Maintenance requests flagged as urgent or hazardous are escalated immediately to on-call staff or a vendor — automation doesn't resolve emergencies on its own.
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