Refund Policy

This Refund Policy explains how payments, cancellations, and refunds are handled for services provided by Frontier Business Services, operated by NC Services LLC.

Free Assessments

Free Business Automation Assessments are offered at no cost and do not require payment. If you need to reschedule, please contact us as soon as possible.

Setup Fees

Setup fees cover discovery, configuration, implementation work, testing, and onboarding. Setup fees are generally non-refundable once work has started unless required by law or agreed to in writing.

Monthly Subscriptions

Monthly services are billed in advance and continue until cancelled. You may cancel a recurring subscription at any time. Cancellation stops future billing but does not automatically refund charges already paid for the current billing period.

Consulting Sessions

Paid consulting sessions may be rescheduled with reasonable notice. Completed sessions are non-refundable. Missed appointments may be treated as completed unless another arrangement is approved in writing.

Third-Party Costs

Some services may include third-party costs such as phone numbers, messaging, API usage, payment processing, or software subscriptions. These costs may be non-refundable once incurred.

Service Issues

If something is not working as expected, contact us promptly so we can review and correct the issue. We may offer a fix, credit, partial refund, or other resolution at our discretion depending on the circumstances.

SMS and Communication Services

SMS and related communication services depend on customer-provided information, customer consent language, carrier registration, third-party platforms, and applicable messaging rules. Message and data rates may apply. Customers are responsible for using approved opt-in language and honoring opt-out requests.

Contact

For billing or cancellation questions, contact billing@frontierbusinessservices.tech.