Industry Package
Get the model number before the technician even leaves the shop.
Appliance repair runs on information the customer usually can't provide on the first call — brand, model, serial number, error code — and on parts that usually can't be ordered until after a technician has already made one trip. Frontier packages the intake, parts-tracking, and follow-up automation that turns a two-visit job into a one-visit job whenever possible.
Hear it answer a call →Common Problems
- ×Customers describe the problem but not the appliance
- ×Technicians arrive without knowing the model or the issue
- ×Parts have to be ordered after the first visit, delaying the job
- ×Return visits aren't scheduled until someone remembers to call
- ×Customers call repeatedly asking for an arrival window
- ×Warranty coverage is hard to track across manufacturer, retailer, and service plans
- ×Photos and model numbers get buried in text message threads
- ×A missed call becomes a lost service appointment
- ×Customers aren't told when a delayed part finally arrives
- ×Invoices go unpaid
- ×Reviews are requested inconsistently, if at all
Core Systems We Configure
- Frontier Smart Intake — Turn a new customer into a complete file, automatically.
- Frontier Lead Recovery — No lead goes cold because you were busy.
- Frontier Phone Assistant — Coverage for the calls your team can't get to.
- Frontier Schedule Recovery — Every cancellation gets refilled before it costs you the day.
- Frontier Field Assistant — The office work of field service, handled automatically.
- Frontier Payment Follow-Up — Get paid without playing collections agent.
- Frontier Document Processor — Stop typing data off PDFs.
- Frontier Reputation Engine — Turn finished jobs into a steady stream of reviews.
- Frontier Morning Brief — Your whole business, in one message, every morning.
Built For
Industry Add-Ons
Specialized modules that extend the core systems above for this trade. Available modules depend on your Frontier package, software integrations, and business workflow.
Parts Status Notifications
Tells customers the moment a delayed part changes their completion date — before they have to call and ask.
Technician/Crew ETA Notifications
Automatic on-the-way and delay texts so customers stop calling to ask where the technician or crew is.
Equipment Model & Serial Capture
Extracts model and serial numbers from customer-submitted photos so the office has them before dispatch.
Warranty Eligibility Flagging
Flags jobs that may involve manufacturer, retailer, or service-plan warranty coverage for staff review.
Appliance Service Intake
Collects appliance type, brand, model, serial, symptoms, error codes, photos, and access instructions up front.
Pre-Visit Information Completion
Automatically requests any missing appliance details before a technician is dispatched.
Parts Required Workflow
Converts a technician's on-site diagnosis directly into a parts-request workflow.
Return Visit Scheduling
Starts the scheduling process automatically the moment a required part becomes available.
Repair Status Updates
Sends staged status updates — request received, appointment confirmed, technician assigned, en route, diagnosis complete, part ordered/received, return visit ready, repair completed.
Example Workflows
- 1A customer books online — Smart Intake asks for brand, model, and a photo of the rating plate before a technician is ever dispatched
- 2A technician diagnoses a failed part on-site — the parts-required workflow logs it and requests the part automatically
- 3The part arrives — the customer and office are both notified, and return-visit scheduling starts the same day
- 4A customer calls asking for an ETA — they get a text instead of a hold
Live Dashboard
- • New service requests
- • Appointments scheduled
- • First-visit completion rate
- • Jobs awaiting parts
- • Return visits needed
- • Parts on order
- • Unpaid invoices
- • Average job completion time
Powered by Frontier Morning Brief's live dashboard delivery mode.
Connects With
- Field service software
- CRM systems
- Calendars
- QuickBooks
- Stripe
- Square
- SMS/messaging platforms
- Parts supplier portals
Available integrations depend on the software your business currently uses and the complexity of the workflow — confirmed during your Automation Assessment, never assumed.
Recommended Frontier Package
Most Appliance Service Automation Suite customers start at Growth – Professional, depending on volume and integration complexity — the Automation Assessment confirms the right fit.
Human Review & Escalation
Model and serial number extraction from photos is a convenience, not a guarantee — a technician always confirms the appliance and part before ordering. Warranty eligibility is flagged for staff review, never approved or denied automatically.
Free Tool
Appliance Parts Finder
Enter a model number to spot the brand and jump straight to the parts breakdown on AppliancePartsPros, Amazon, and eBay.
Frequently Asked Questions
Can it actually read a model number from a photo?
It can extract text from clear photos of a rating plate where technically reliable — but every extraction is treated as a starting point for staff to confirm, not a final answer.
Does this help with warranty jobs?
It flags jobs that may involve manufacturer, retailer, or service-plan warranty coverage for a human to review — it doesn't make coverage decisions.
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