Industry Package
Fill the cancelled appointment before the opening costs you revenue.
HVAC businesses run on a mix of predictable seasonal demand and unpredictable emergencies — and both get harder to manage by hand as the business grows. Frontier packages the call-handling, scheduling, and maintenance-reminder automation built around how HVAC service and installation work actually flows through a day.
Hear it answer a call →Current Conditions · Cheyenne HQ
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Local businesses that respond fast win more jobs. Frontier helps you do both.
Common Problems
- ×Emergency calls come in faster than the office can triage them
- ×Seasonal tune-up campaigns are run manually, if at all
- ×Membership and maintenance agreement renewals are tracked by memory
- ×Filter replacement reminders (where offered) rarely go out consistently
- ×Customers call repeatedly for a technician's ETA
- ×Technician notes on completed work are thin or inconsistent
- ×Equipment model and serial numbers aren't captured cleanly
- ×Estimates for larger jobs go unanswered
- ×A cancellation leaves a schedule gap that never gets refilled
- ×Parts delays aren't communicated to the customer
Core Systems We Configure
- Frontier Phone Assistant — Coverage for the calls your team can't get to.
- Frontier Lead Recovery — No lead goes cold because you were busy.
- Frontier Schedule Recovery — Every cancellation gets refilled before it costs you the day.
- Frontier Reputation Engine — Turn finished jobs into a steady stream of reviews.
- Frontier Morning Brief — Your whole business, in one message, every morning.
- Frontier Field Assistant — The office work of field service, handled automatically.
Built For
Industry Add-Ons
Specialized modules that extend the core systems above for this trade. Available modules depend on your Frontier package, software integrations, and business workflow.
Parts Status Notifications
Tells customers the moment a delayed part changes their completion date — before they have to call and ask.
Technician Voice Notes to Job Record
Turns a technician's spoken summary into structured, searchable job documentation.
Technician/Crew ETA Notifications
Automatic on-the-way and delay texts so customers stop calling to ask where the technician or crew is.
Equipment Model & Serial Capture
Extracts model and serial numbers from customer-submitted photos so the office has them before dispatch.
Warranty Eligibility Flagging
Flags jobs that may involve manufacturer, retailer, or service-plan warranty coverage for staff review.
Estimate & Proposal Follow-Up
Automatically follows up on estimates or proposals for larger jobs that haven't been approved yet.
Emergency Call Triage
Asks structured questions to flag likely HVAC emergencies for immediate attention.
Seasonal Service Campaigns
Runs tune-up or seasonal service campaigns to past customers automatically each season.
Filter Replacement Reminders
Sends filter replacement reminders on a schedule matched to the customer's system.
Schedule Gap Recovery
Fills a cancelled HVAC appointment from the waitlist before the opening costs the day revenue.
Membership & Service Agreement Renewal
Tracks and reminds customers ahead of membership, maintenance-agreement, or seasonal-contract renewal dates.
Example Workflows
- 1An AC failure call comes in on a 95-degree day — Emergency Call Triage captures the urgency and gets it in front of dispatch immediately
- 2Spring arrives — a seasonal maintenance campaign goes out to last year's tune-up customers automatically
- 3A membership renewal is 30 days out — the customer gets a reminder before it lapses
- 4A cancellation opens a slot — Schedule Recovery works the waitlist before the tech's day is rearranged manually
Live Dashboard
- • Emergency calls
- • Maintenance appointments
- • Estimates pending
- • Membership renewals due
- • Technician utilization
- • Schedule capacity
- • Completed jobs
- • Repeat visits
- • Unpaid invoices
Powered by Frontier Morning Brief's live dashboard delivery mode.
Connects With
- Field service/dispatch software
- CRM systems
- Calendars
- QuickBooks
- Stripe
- Square
- SMS/messaging platforms
Available integrations depend on the software your business currently uses and the complexity of the workflow — confirmed during your Automation Assessment, never assumed.
Recommended Frontier Package
Most HVAC Automation Suite customers start at Growth – Professional, depending on volume and integration complexity — the Automation Assessment confirms the right fit.
Human Review & Escalation
Frontier triages and routes emergency calls quickly — it does not diagnose equipment failures or make safety determinations. Anything involving gas, electrical, or immediate hazard indicators is escalated to a qualified technician, not handled by automation alone.
Frequently Asked Questions
Can it tell the difference between an emergency and a routine call?
It asks structured triage questions to flag likely emergencies for immediate attention — final judgment always stays with your dispatcher or technician.
Does it handle seasonal campaigns automatically?
Yes, on a schedule you control — timing and messaging are configured with your team, not generated blindly.
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