Industry Package
Every estimate approved, every vehicle tracked, every customer kept in the loop.
Independent repair shops, tire shops, brake and transmission specialists, diesel shops, body shops, and mobile mechanics all lose money the same way — not to bad work, but to the phone going unanswered, the schedule sitting half full, and declined repairs nobody ever brings back up. Frontier packages the automation systems that fix exactly that, tuned to how a repair order actually moves through your shop.
Hear it answer a call →Common Problems
- ×Calls go to voicemail while your team is under a lift
- ×Estimates sit unapproved because nobody followed up
- ×Customers forget appointments or no-show
- ×A cancellation leaves an empty bay for the rest of the day
- ×Customers call repeatedly just to ask if the vehicle is ready
- ×Declined services never get revisited
- ×Mileage-based maintenance reminders are handled by memory
- ×Technician notes are thin or never make it into the file
- ×Inspection photos are scattered across text threads
- ×Parts delays change the completion date and nobody tells the customer
- ×Invoices go unpaid longer than they should
- ×Review requests happen for some customers and not others
Core Systems We Configure
- Frontier Lead Recovery — No lead goes cold because you were busy.
- Frontier Phone Assistant — Coverage for the calls your team can't get to.
- Frontier Schedule Recovery — Every cancellation gets refilled before it costs you the day.
- Frontier Payment Follow-Up — Get paid without playing collections agent.
- Frontier Reputation Engine — Turn finished jobs into a steady stream of reviews.
- Frontier Smart Intake — Turn a new customer into a complete file, automatically.
- Frontier Document Processor — Stop typing data off PDFs.
- Frontier Field Assistant — The office work of field service, handled automatically.
- Frontier Morning Brief — Your whole business, in one message, every morning.
Built For
Industry Add-Ons
Specialized modules that extend the core systems above for this trade. Available modules depend on your Frontier package, software integrations, and business workflow.
Parts Status Notifications
Tells customers the moment a delayed part changes their completion date — before they have to call and ask.
Technician Voice Notes to Job Record
Turns a technician's spoken summary into structured, searchable job documentation.
Vehicle Service Intake
Collects year, make, model, VIN, mileage, symptoms, and photos before the vehicle ever arrives.
Estimate Approval Follow-Up
Automatically follows up when a repair estimate hasn't been approved yet.
Declined Service Recovery
Tracks services a customer declined and reminds them after an appropriate interval.
Vehicle Ready Notifications
Texts the customer the moment their vehicle is ready for pickup.
Repair Status Updates
Sends staged status updates through the repair process — received, inspection, estimate, approval, parts, in progress, ready.
Maintenance Reminder Automation
Sends service reminders based on mileage, time, and prior service history.
Digital Inspection Follow-Up
Sends inspection summaries to customers and tracks whether they responded.
Warranty Follow-Up
Tracks repair warranties and flags staff when a returning issue may be covered.
Example Workflows
- 1A customer calls after hours about a check-engine light — Phone Assistant answers, captures the vehicle and symptoms, and books the next open bay slot
- 2An estimate sits unapproved for 24 hours — an automatic follow-up goes out before work starts
- 3A customer declines a brake job for now — 90 days later they get a friendly, no-pressure reminder
- 4A 2pm cancellation comes in — Schedule Recovery checks the waitlist and fills the slot before lunch
- 5The vehicle is ready — the customer gets a text instead of calling three times to ask
Live Dashboard
- • Appointments booked
- • Estimates awaiting approval
- • Approval rate
- • Declined service value
- • Vehicles currently in shop
- • Average repair order value
- • Unpaid invoices
- • Review request completion
- • Returning customers
- • Schedule capacity
Powered by Frontier Morning Brief's live dashboard delivery mode.
Connects With
- Shop management systems
- CRM systems
- Calendars
- QuickBooks
- Stripe
- Square
- SMS/messaging platforms
- Digital vehicle inspection systems
Available integrations depend on the software your business currently uses and the complexity of the workflow — confirmed during your Automation Assessment, never assumed.
Recommended Frontier Package
Most Automotive Automation Suite customers start at Growth – Professional, depending on volume and integration complexity — the Automation Assessment confirms the right fit.
Human Review & Escalation
Frontier automates communication and scheduling — not diagnosis, pricing, or repair decisions. Every estimate, declined-service note, and warranty flag is written by your team; Frontier just makes sure the follow-up actually happens. Technical judgment on a vehicle always stays with a licensed technician.
Free Tool
Vehicle Recall Check
Look up open NHTSA safety recalls by year, make, and model — a genuine, no-pressure reason to get customers back in the bay.
Frequently Asked Questions
Does this replace my service advisor?
No. Frontier handles the repetitive communication and scheduling work — advisors and technicians still make every pricing and repair decision.
Can it work with the shop management system we already use?
In most cases, yes — availability depends on your specific software and the complexity of the integration. We confirm this during your Automation Assessment before anything is built.
What if a customer has a genuine emergency or safety concern?
Anything urgent is escalated to a human on your team immediately — Frontier is built to hand off, not to make safety calls on its own.
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