Industry Package
Every emergency call triaged, every schedule gap refilled.
Plumbing businesses juggle genuine emergencies alongside routine maintenance and installation work, often with safety and property-damage stakes that other trades don't carry in the same way. Frontier packages the intake, dispatch, and follow-up automation built for that mix — with human escalation built in wherever a situation calls for it.
Hear it answer a call →Common Problems
- ×Emergency calls need fast, structured intake — not a generic voicemail
- ×Leak severity isn't assessed until a technician is already on site
- ×Jobs outside the service area aren't flagged before a technician is dispatched
- ×Customers ask for shutoff guidance and get inconsistent answers
- ×Genuinely urgent jobs don't get escalated fast enough
- ×Customers repeatedly call for a technician's ETA
- ×Estimates for larger jobs go unanswered
- ×Job photos are scattered across text threads
- ×Repeat issues at the same property aren't flagged as a pattern
- ×Water heater replacement follow-up doesn't happen
Core Systems We Configure
- Frontier Phone Assistant — Coverage for the calls your team can't get to.
- Frontier Lead Recovery — No lead goes cold because you were busy.
- Frontier Schedule Recovery — Every cancellation gets refilled before it costs you the day.
- Frontier Field Assistant — The office work of field service, handled automatically.
- Frontier Morning Brief — Your whole business, in one message, every morning.
Built For
Industry Add-Ons
Specialized modules that extend the core systems above for this trade. Available modules depend on your Frontier package, software integrations, and business workflow.
Technician Voice Notes to Job Record
Turns a technician's spoken summary into structured, searchable job documentation.
Technician/Crew ETA Notifications
Automatic on-the-way and delay texts so customers stop calling to ask where the technician or crew is.
Estimate & Proposal Follow-Up
Automatically follows up on estimates or proposals for larger jobs that haven't been approved yet.
Emergency Service Intake
Captures structured details on urgent plumbing issues — location, severity, and safety factors.
Leak Severity Questions
Asks structured questions to gauge how serious a reported leak is before dispatch.
Service Area Validation
Flags jobs outside the normal service area before a technician is dispatched.
Shutoff Guidance Routing
Provides only pre-approved, static safety guidance for water shutoff, with immediate human escalation offered.
Emergency Dispatch Escalation
Gets flagged emergency jobs to an on-call technician immediately.
Job Photo Organization
Sorts before/after job photos onto the right job record automatically.
Repeat Issue Detection
Flags when the same property has recurring service calls for a related issue.
Maintenance Follow-Up
Reminds customers of recommended recurring maintenance (drain cleaning, water heater flushes, etc.).
Water Heater Replacement Follow-Up
Follows up on water heater replacement estimates and tracks age-based replacement opportunities.
Example Workflows
- 1A burst-pipe call comes in at 11pm — Emergency Service Intake captures the details and severity, and Emergency Dispatch Escalation gets it to an on-call technician immediately
- 2A customer asks how to shut off their water — they're given only pre-approved, static safety guidance, with a technician escalation offered right after
- 3A job is outside the normal service area — Service Area Validation flags it before a technician is dispatched
- 4A technician closes out a job — a quick voice note becomes a structured job record with photos attached
Live Dashboard
- • Emergency calls
- • Jobs by service area
- • Estimates pending
- • Schedule capacity
- • Technician utilization
- • Completed jobs
- • Repeat-issue properties
- • Unpaid invoices
Powered by Frontier Morning Brief's live dashboard delivery mode.
Connects With
- Field service/dispatch software
- CRM systems
- Calendars
- QuickBooks
- Stripe
- Square
- SMS/messaging platforms
Available integrations depend on the software your business currently uses and the complexity of the workflow — confirmed during your Automation Assessment, never assumed.
Recommended Frontier Package
Most Plumbing Automation Suite customers start at Growth – Professional, depending on volume and integration complexity — the Automation Assessment confirms the right fit.
Human Review & Escalation
Frontier never provides emergency plumbing instructions beyond pre-approved, static safety messaging (like general shutoff-valve guidance), and always offers immediate escalation to a human technician for anything urgent or hazardous. Automation routes and informs; your team decides.
Frequently Asked Questions
Will this give customers instructions during an emergency?
Only pre-approved, static safety guidance you sign off on (like how to locate a shutoff valve) — it never improvises emergency instructions, and always offers to escalate to a human immediately.
How does it decide what's an emergency?
It asks a short set of structured questions about severity and safety and flags likely emergencies for immediate dispatcher attention — it doesn't make the final call alone.
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