Field Service Management
FieldEdge
FieldEdge is purpose-built for HVAC, plumbing, and electrical companies that need dispatch, service agreements, and invoicing in one place. Frontier closes the gap between your AI receptionist and FieldEdge — so calls that come in at any hour are in the system by morning.
How It Works
When the AI captures a call, Frontier pushes the customer data and service request to FieldEdge via its API. New customers are created; existing customers are matched by phone and updated. Service calls are created in the appropriate priority queue based on urgency captured during the call.
What Data Moves
- AI-captured call → FieldEdge customer record + service call
- Caller urgency → FieldEdge priority level
- Equipment type (HVAC, plumbing) → FieldEdge call type
- Customer phone → matched against existing FieldEdge records
What This Means for Your Business
- Emergency calls at midnight are in FieldEdge when your dispatcher arrives at 6am
- New maintenance agreement inquiries create FieldEdge prospects automatically
- No duplicate entry between your AI intake and your FieldEdge system
- Technicians see complete call notes in FieldEdge before arriving on site
Common Questions
Does FieldEdge support API access?
Yes — FieldEdge has an API available to connected partners. We handle the integration setup during onboarding.
Can this work with FieldEdge service agreements?
Yes — existing service agreement customers can be flagged during intake so dispatch knows the relationship type.
Find Out Where Your Business Is Leaving Money on the Table
In 30 minutes, we'll review your current operations and show you exactly where better systems can save time, improve customer communication, and help your business run more efficiently.
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