Communication
Microsoft Teams
Microsoft Teams is the hub for a lot of service companies that run on Microsoft 365. Frontier connects to Teams so that lead alerts, emergency call notifications, and daily summaries land in the channels your team already monitors — no new dashboard to check.
How It Works
Frontier uses Microsoft Teams incoming webhooks or the Teams API to post structured messages to your designated channels. You control what triggers what: new leads, urgent calls, daily summaries, booking confirmations.
What Data Moves
- New lead captured → Teams notification with customer details
- Emergency call → immediate alert to dispatch Teams channel
- Appointment confirmed → booking summary posted to scheduling channel
- Daily report → morning digest in operations channel
What This Means for Your Business
- Teams-based dispatch team gets lead alerts without leaving Microsoft 365
- Emergency call notifications reach the on-call tech through Teams mobile
- Daily summaries land in Teams so operations starts the day informed
- Appointment confirmations post to the scheduling channel automatically
Common Questions
Does this require a Microsoft 365 subscription?
Teams incoming webhooks work on most Microsoft 365 business plans. We configure the webhook during setup.
Can it post to private Teams channels?
Yes — with the appropriate permissions, Frontier can post to public or private Teams channels.
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