Scheduling
Outlook Calendar
If your team runs on Microsoft 365, you're probably managing jobs in Outlook Calendar. Frontier connects to Outlook via the Microsoft Graph API — the AI checks live availability, books confirmed appointments, and creates calendar events that show up for your whole team.
How It Works
Frontier uses Microsoft OAuth to connect to your Outlook Calendar. During scheduling, the AI reads free/busy times from your real calendar, offers available windows to the caller, and creates a confirmed event when the customer confirms. Team members with shared calendar access see it immediately.
What Data Moves
- Outlook Calendar availability → AI scheduling options offered to callers
- Confirmed booking → Outlook Calendar event with job details
- Customer name, phone, and service → event description
- Existing appointments → blocked from being offered as open slots
What This Means for Your Business
- Microsoft 365 businesses get the same live-calendar scheduling as Google Workspace users
- Dispatch team sees AI-booked jobs in the shared Outlook calendar instantly
- No more double-booking technicians who share an Outlook calendar
- AI-booked appointments integrate with Microsoft Teams meeting notifications
Common Questions
Does this require Microsoft 365?
Yes — Outlook Calendar integration uses the Microsoft Graph API, which requires a Microsoft 365 or Exchange Online account.
Can it access shared team calendars?
Yes — with the right delegate permissions, we can read and write to shared Outlook calendars for your dispatch team.
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