Field Service Management
Service Fusion
Service Fusion handles the full operation for many small-to-mid service companies — estimates, dispatch, invoicing, and customer history in one place. Frontier keeps Service Fusion current by pushing every AI-captured lead in automatically.
How It Works
When the AI captures a call, a webhook triggers a workflow that creates or updates a customer in Service Fusion and opens a new job estimate. The job is tagged with the lead source so you can track which jobs originated from your AI receptionist.
What Data Moves
- AI call → Service Fusion customer + job estimate
- Requested service → Service Fusion job type
- Customer contact info → Service Fusion customer profile
- Call summary → Service Fusion job notes
What This Means for Your Business
- Leads captured after hours are in Service Fusion before your day starts
- Your estimates pipeline reflects every inbound inquiry without manual data entry
- Lead source tracking inside Service Fusion shows AI receptionist ROI
- Dispatchers work from a single system — no separate lead inbox to check
Common Questions
Does Service Fusion have an API?
Yes — Service Fusion supports webhook and API access for integrations. We configure the connection during setup.
Can this handle both residential and commercial jobs?
Yes — the AI intake captures job type and the correct Service Fusion job category is applied automatically.
Find Out Where Your Business Is Leaving Money on the Table
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