Field Service Management
ServiceTitan
ServiceTitan runs the back office for a lot of HVAC, plumbing, and electrical companies. Frontier connects your AI receptionist and lead intake to ServiceTitan so that every call captured, every job booked, and every customer detail flows in automatically — without anyone copying it by hand.
How It Works
When Frontier's AI receptionist takes a call or a lead submits a form, it triggers a webhook that creates or updates a customer record and job in ServiceTitan via the ServiceTitan API. Existing customers are matched by phone number to avoid duplicates.
What Data Moves
- New call leads → ServiceTitan customer record + new job
- Booked appointment time → ServiceTitan job scheduled date
- Caller phone + name → matched against existing ServiceTitan customers
- Call summary notes → ServiceTitan job notes field
What This Means for Your Business
- Your AI receptionist takes a call at 9pm — by morning, the job is already in ServiceTitan ready to dispatch
- Form leads from your website land in ServiceTitan without anyone touching them
- No more re-entering the same customer info in two systems
- Dispatcher sees all new leads in ServiceTitan without checking a separate inbox
Common Questions
Does this require the ServiceTitan API?
Yes. ServiceTitan API access is available on Pro and higher plans. We handle the connection setup.
What if a customer already exists in ServiceTitan?
We match by phone number and link to the existing record rather than creating a duplicate.
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