Communication
Slack
If your team lives in Slack, Frontier meets you there. New leads, emergency call alerts, booking confirmations, and daily summaries can be routed to the right Slack channels — so dispatch, sales, and operations are always in the loop without logging into another tool.
How It Works
Frontier connects to your Slack workspace via the Slack API. You define which events trigger which channel notifications: new urgent calls to #dispatch, new leads to #sales, daily summaries to #operations. Messages are formatted clearly with customer name, contact info, and action needed.
What Data Moves
- Emergency call captured → immediate alert in #dispatch channel
- New lead booked → notification posted to #sales channel
- Daily lead summary → morning digest to #operations
- Missed call detected → alert in designated Slack channel
What This Means for Your Business
- Dispatch team gets emergency call alerts in Slack before they check email
- Sales lead sees new estimate requests in Slack the moment they come in
- Daily morning digest lands in Slack so your team starts the day with full context
- No-show or cancellation alerts route to Slack so dispatch can fill the slot
Common Questions
Can different types of alerts go to different channels?
Yes — you configure routing rules during setup. Emergencies to one channel, general leads to another, daily summaries to a third.
Can team members reply to Slack notifications to take action?
Basic notifications are one-way. Two-way action buttons (confirm, assign, etc.) are available as a custom add-on.
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