Frontier Phone Assistant
Coverage for the calls your team can't get to.
The problem
Calls come in after hours, during lunch, or while your one office person is already on another line — and they go to voicemail, which means they go to your competitor. You don't need a robot replacing your team; you need coverage for the gaps.
Who it's for
Businesses that miss calls — especially after-hours, overflow, and routine requests. Selectable as one of your plan's managed automation systems, with a fair-use included-minutes allowance for your tier.
How it works
- 1A call comes in that your team can't pick up — after hours, overflow, or a second line
- 2The assistant answers in a natural voice and handles the request
- 3It captures the caller's name, number, and what they need
- 4It books the appointment, qualifies the lead, or handles the routine request directly
- 5Anything urgent or outside its scope is escalated to a human on your team immediately
- 6You get a call summary logged to your CRM within minutes
What's included
- After-hours and overflow call coverage
- Missed-call recovery
- Appointment booking and lead qualification
- Routine request handling (hours, pricing, availability, directions)
- Employee escalation for anything urgent or complex
- Call summaries logged to your CRM
Connects with
- Your phone number
- Calendar
- CRM (or ours)
Every Frontier automation includes human override and escalation paths. Sensitive actions run through approval steps where appropriate.
See It In Action
This morning's call log
No-heat emergency — booked for first available slot, flagged urgent.
Requested annual tune-up — booked Thursday 10 AM.
Asked for business hours and service area — answered, no booking needed.
Described a gas smell — escalated immediately to on-call technician.
Sample output — illustrative, not from a live account.
Download the full spec sheet (PDF)
Everything about Frontier Phone Assistantin one document — how it works in detail, what's included, what it connects with, and exactly what you'd need to connect it.
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See if Frontier Phone Assistant fits your business
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